Return Policy
At Trepechy Jewels, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we offer a hassle-free return and exchange process. Please review the following guidelines to facilitate a smooth return experience:
1. Eligibility:
- To be eligible for a return, your item must be unused, unworn, and in the same condition as when you received it.
- Customized or personalized items are not eligible for return unless they are defective or damaged upon receipt.
2. Timeframe:
- You may initiate a return within 15 days of the delivery date.
- Returns requested after the 15-day period may be accepted at our discretion and may be subject to a restocking fee.
3. Return Process:
- To initiate a return, please contact our customer service team at TJSALES15@GMAIL.COM or call us on 5518043881 with your order details and reason for return.
- Our customer service team will provide you with a return authorization number (RA#) and instructions on how to return your item.
- Please ensure that your item is securely packaged and returned with all original packaging, tags, and documents.
- Include the return authorization number (RA#) on the outside of the package to expedite the processing of your return.
- We accept returns till 7 days ,within the date of delivery.
4. Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.
- Please note that shipping charges are non-refundable, and any return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item.
5. Exchanges:
- If you would like to exchange your item for a different size, style, or product, please follow the same return process outlined above.
- Once your return is received and processed, we will issue a refund for the returned item and you can place a new order for the desired item on our website.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately upon receipt for assistance.
- We may require photo evidence of the damage or defect to facilitate the return process.
7. Contact Us:
If you have any questions or concerns about our return policy or need assistance with a return, please don’t hesitate to contact our customer service team at TJSALES15@GMAIL.COM or call us on 5518043881. We are here to help and ensure that your experience with Trepechy Jewels is exceptional.
Thank you for choosing Trepechy Jewels. We appreciate your business and look forward to serving you again in the future.